Refund policy

Refunds and Exchanges
NOTE: ALL SALES ARE FINAL AND PLEASE NOTE THAT VILLAGE OF STRANGERS RESERVES THE RIGHT TO CANCEL OR REFUSE ANY ORDERS PLACED FOR ANY REASON.

As a one person brand in design, production, fulfillment, etc., there are limitations and barriers that we continue to navigate. This includes "all sales are final" to ensure enough capital is sustained to operate and grow our small business. We are working to be able to offer returns and exchanges in the future to meet a wide range of needs and desires. Thank you for your understanding!

Damages and Issues
During production, mistakes may occur such as manufacturing defects slipping through the process and making it into your hands. We acknowledge these mistakes as this is a continual learning process for us to refine and sustain this brand. If any issues have happened, we want to know about it and work with you to figure what can be adjusted for continual improvements. We will do our best to remedy the situation by repairing or replacing the defected item. 

Please inspect your order upon reception with 3 business days of shipment arrival date and contact us immediately at support@villageofstrangers.com if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right. If so, you will be automatically refunded on your original payment method or sent a new product. Any requests after the 3 business day limit will not be approved. Product must be unworn and unwashed.

You will have to print your own shipping label to send your package back to the stated address in the email thread. Items sent back to us without first requesting a return will not be accepted.

Please note, it can take some time for your bank or credit card company to process and post the refund too. 

Additionally, damaged claims can also be filed with Route Protection if you have selected insurance during purchase: https://claims.route.com/

Incorrect Address and Lost Packages
Please review all information before placing an order. Incorrect addresses for delivered products will not be refunded or replaced.

Any lost, stolen, or damaged shipments will not be refunded or replaced if the tracking number post an order has been delivered. A claim will need to be filed with USPS or UPS depending on your carrier tracking number.

Please reach out to us at hello@villageofstrangers.com if you have any concerns.